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title: Get Support
slug: get-support
docTags: 
createdAt: 2026-09-07T01:49:35.640Z
---

# Need help?

Have a question or running into an issue? We're here to help. Submit a support ticket and our team will get back to you as soon as possible.

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## [On-Premise IR](https://partner.ipecs.com/main.do)

For hardware, on-site, and system engineering issues.

Report any problem affecting your on-premise IPECS system — from hardware faults and board failures to call routing, SIP trunking, voice quality, and licensing. Submitting an Incident Report connects you directly to our IR system, where our
 engineers will diagnose the root cause and guide you through to a complete resolution.
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## [Cloud CASE](https://partner.ipecs.com/main.do)

for cloud service-related inquiries

Report any problem affecting your IPECS Cloud service — from call handling, provisioning, and user or device configuration to IPECS ONE, Analytics, messaging channels, SIP trunking, and platform performance. Submitting a Cloud CASE connects you directly to our Cloud CASE system, where your request is assigned to the responsible engineer to diagnose the root cause and guide you through to a complete resolution.
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# Looking to level up your IPECS knowledge?

Whether you're just getting started or looking to deepen your expertise, our training resources are designed to help you work more confidently with IPECS.

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## [IPECS Academy](https://ipecs-academy.ispring.com/)

Explore a full range of learning paths — from foundational product training to advanced configuration and certification courses. Everything is available in one place, at your own pace.
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